Siebel Vertical and Horizontal
Vertical Applications are specifically made for one domain.
Examples: Siebel ePharma , Siebel eFinance
Horizontal Applications are Common which can be used for any domain.
Examples: Siebel Call Center, Siebel Sales
Lets discuss this in detail
Siebel Horizontal Competency Practices are Common which can be used for any domain. We can take example Siebel Systems’ Call Center Practice, which is prepared to help with the design, development, and deployment of a complete call center solution that includes business process design, infrastructure, and hardware and software customization.
Sales
Incentive Compensation
Field Sales
Call Center and Service
Customer Telephony Integration (CTI)
Email Response
Field Service
Internet-enabled Service
Marketing and Analytics
eService
Partner Relationship Management (PRM)
Employee Relationship Management (ERM)
Marketing
Analytics
Interactive Selling
Technology
Architecture
eBusiness Application Integration (eAI)
Mobile eBusiness
Global Deployment
Siebel Vertical Competency Practices are specifically made for one domain, They fulfill are desired requirement of specific industry.
Financial Services
Banking
Insurance
Healthcare
Communications/Media/Energy
Communications
Media
Utilities
Oil and Gas
Consumer Sector
Life Sciences
Related posts:
- Siebel Verticals
- How can Accounts be viewed after importing them through the Data Integration Manager (EIM)?
- Siebel CTI (Computer Telephony Integration)
- Primary Id Field property of Link Object in Siebel
- Siebel Analytics Data Loader Process
- How to create a multi-value group for Contacts phone numbers ?
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Is there a way to get customer list based on verticals?
Hi Mike,
This in not easy to get customer list for all verticals.
What we can do , we can strat putting names of customers in the commnt section. every reader will write few names and finally we will end up with a good list of customer alligned with Verticals.
Regards,
Ashish
In Oracles latest release of Siebel 8.1.1 there has been a change in terminology and a consolidation to deliver, what was called, SEA and SIA applications into a Single repository.
However, the name changes are “Siebel Business Applications” to cover the Industry verticals, whilst “Siebel Business Applications (SEA)” to cover the horizontal applications.
You will need to understand this when you go onto eDelivery and try and download the latest Siebel software.
Guys, Not sure if you were aware or not, but something to keep in mind if you are planning to go with SEA 8.1.1.6 and higher:
Doc ID 1377039.1: SEA installation option no longer generally available in Siebel 8.1.1.6 and future Siebel fix packs
As stated in the article:
“The SEA support on Siebel 8.1.1.x release will be available through May 2012. We(Oracle) recommend SEA customers complete migration to SIA before that date to ensure that no support issues arise which we are unable to address.”
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