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Siebel High Interactivity Framework

9 December 2010 105,973 views 54 Comments Bookmark and Share



Siebel High Interactivity Framework automatically install once you run siebel client first time. Some user get below error after entering user id/pwd. We have a simple solution note for this problem.

 

 "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings" 

 

 

 

Solution: 

·  Enter User Id and Password for Siebel application.

·  After clicking on submit button while opening Siebel Client, keep pressing "Ctrl" button on the keyboard.

·  Automatically it will prompt with the message of installing the Siebel High Interactivity Framework.

·  Right Click on the bar and click on Install. It will now show the Siebel Screen.

 

If you are still getting the same error please do below activities.

  • Navigate to Temporary Internet Files and settings > View Objects  

 

 

 

   

 ·   If the Status of “Siebel High Interactivity Framework” is “Installed” then Choose “Update” Option. 

 ·   If the Status of “Siebel High Interactivity Framework” is “Damaged” then Choose “Remove” Option. 

 

Close the IE and open the siebel client and Siebel High Interactivity Framework will install automatically. 

Please note: 

  1. Turn on Pop up Blocker should be unchecked.
  2. Active – X control sould be enabled.

 

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54 Comments »

  • Arnab Chanda
    Arnab Chanda said:

    1. Starting in Siebel 8 onwards, you need to first add the Siebel url to Trusted Sites. Otherwise as the user types in credentials, system throws the message box about the version of the HI explorer and brings back the user to the login page.
    2. I have also noticed in the past that sometimes the status of the ActiveX object under IE > view objects can be misleading. For example, the ActiveX may show as Installed, but when you right-click and look at the underlying DLLs they might show up as damaged.

  • Ashish Kr. Bameta
    Ashish Kumar (author) said:

    Yes guys, I would also suggest you to put security level for this zone to "Medium-low". This will help you to mitigate Pop up blocker/Active x issues.

  • Rahul said:

    Does this works in other browsers also ? Like Chrome or mozilla.

  • gitesh borate said:

    sir,
    i want to download siebel high interactivity framework for ie. where can i got this download links
    thank you.

  • Ashish Kr. Bameta
    Ashish Kr. Bameta (author) said:

    Hi Gitesh,
    Please read article carefully. HI Framework get download automatically, You just need to change few settings which has clearly mentioned above.
    Regards,
    Ashish

  • gitesh borate said:

    sir,
    Thanx Alot

  • jarves said:

    If you have a PC that has a working SHIF ugrade then you can copy that to your PC and replace your old one. You can find the updated SHIF on "C:\WINDOWS\Downloaded Program Files."

  • JAWAHAR said:

    i want to login to AICTE WEB PORTAL which supports seibel high intreractivity framework which is not suppoerted with my ie and closes the window
     
    how i can establish it ?
     
    send me the full details ie9beta
    windows 7

  • Karen said:

    You must be using the 32-bit version of IE 8.  Go to  the question mark in the upper right of IE to ensure that under "About Internet Explorer" it DOES NOT have "64-bit".

  • Karen said:

    Also – Windows 7 security does not allow Administrators to write any files to the c:\windows\downloaded program files folder with going to a command prompt and adjusting permissions via some ms-dos commands.   None of that should be necessary.

  • Matthieu Hattab said:

    If you read the bookshelf, (anything about deployment) you would have read that you MUST comply with Oracle you should read the supported platform document from Oracle to see what browser are acceptable and what IE settings must be set.
    And in any case, you should never use beta version of IE with Siebel.
    Then you also have to configure your IE with some settings to enable full functionality of Siebel.
    these settings are also available on Oracle support site under ref 1066053.1. This document further reference 2 more documents that must also be read. WIndows 7 is only officially supported in thin client mode. not dedicated (although it will work with a bit of tweaking).

  • Santosh said:

    Hi Ashish,
    I just followed the above mentioned procedure. However, even post completion of the same i am unable to access the webite demanding "siebel-high-interactivity". The moment i am clicking on the link, the webpage is closing automatically. Will appreciate your help on this.

  • Gary said:

    I am having exact issue as Santosh. Anyone have any thoughts? Our company just upgraded. I can log into siebel fine and I see the Siebel High Interactivity installed in addins but whenever I go somewhere that brings up a popup, it is minimized and very small. When I select what i need, IE appears to close. Although it really is not because process is still running. You cannot see it anymore in the taskbar (or using alt-Tab). I did finally notice one time that it is actually close to the bottom of the screen and if I hide task bar, sometims I can grab it and move it up. Even then, I cannot close the window. I have added site to trused sites, deleted and logged back in to let it reinstall, used the ctrl button fix, set every security measure to allow every hacker on my machine.
    Windows 7, IE 8 32-bit. I logged on same computer as a local user and used VPN and it works fine. I am currently a remote employee on Dragnet connected using a Domain. I have Admin privlages. I have cleared all cache and I still am not having any luck. Any more suggestions? 

  • Ramakrishna said:

    Can i get the path for free download the siebel high interactivity framework for ie. as free download.

  • Ashish Kr. Bameta
    Ashish Kr. Bameta (author) said:

    Dear Rama,
    We need not to download the siebel high interactivity framework for ie from anywhere. please read article carefully and complete metiones steps to automatically download siebel high interactivity framework.

  • NIThesh said:

    Most of us cant understand this process. so i request you to keep a detailed description in the form of graphics.
    Thankyou.

  • Dushyant said:

    Hi….
    I had done all types of settings mention above but I was unable to installed the addons for SHIFW with IE8 in windows7 ultimate.
    I have to open the portal  http://www.aicte-india.org/prmportal_enu/start.swe?SWECmd=Start&SWEHo=www.aicte-india.org
    Its urgent for me. Please help to me
    Thanks..

  • RAM said:

    I had a problem in entering datas in AICTE WEB portal. I installed all the settings. The problem said is SBL_DBC-00111 error message.
    Its urgent for me. Please help to me
     

  • ramkrisna said:

    sir please help me  i am finding my sieble files for update in internet operation but these r missing please help me.and suggest me to to download sieble high interactivity files

  • kumari said:

    "I just followed the above mentioned procedure. However, even post completion of the same i am unable to access the webite demanding "siebel-high-interactivity". The moment i am clicking on the link, the webpage is closing automatically. Will appreciate your help on this." same as santosh problem. please give some suggestions to me

  • Maram Sibam said:

    I have not  been able to enter into the web portal of AICTE due to siebel-high-interactivity". Please help me.

  • Geetha said:

     
     
    Hello,

    I have a Macbook Air (latest model) and using Safari 5.0.3 version. I am not able to access Siebel 8.1 application. When I tried to access the application, it gives me an error message that 

    Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings" 

    Pl. suggest how do i access siebel 8.1.

  • Shikha said:

    hi my browser is not able to autofix the access data base option and if i am doing it manually it closes my browser due to some error. please help me out.

  • John Riley said:

    Several people have asked how to download the SHIF, and the response has uniformly been 'You don't need to, it does it automatically.'  The Siebel implementation I am trying to access has for security reasons to be accessed from an environment which does not have access to the public internet.  Thus the download does not happen automatically.
    One way round would be to download it on a machine that does have internet access and then transfer it on removable media.  But not possible if no-one will say where to get it from.

  • SATISH KUMAR said:

    Sir
          I have done all the setting  in IE-8  having OS XP with service Pack-2. But we are unable to view the ENROLL AS AICTE EXPERT page. Instead of we getting the login page.
    On the other hang , we are opening the ENROLL AS AICTE EXPERT page in IE-6 having OS XP with service pack2. Please help me

  • ANAND VARDHAN said:

    hi sir,
    I am opening site http://www.aicte-india.org and clicking on the link "ENROLL AS AICTE EXPERT" . But after clicking i am getting the same message and after clicking on the ok button i am redirected to login page of which i have no id and password. Please tell me as soon as possible. My OS is Windows7 an IE 8.

  • yogi said:

    I tried what you said but I didn't out of my problem. I am facing the same problem.
    In the prescribed path i dont have the files like Siebel High Interactivity Framework. what can i do.

  • Ram said:

    sir,
    i want to download siebel high interactivity framework for ie. where can i got this downloadlinks

  • Andrew said:

    Having similar problems, but with Win 7 and IE9.  Tried the various suggestions above, no luck.  When I try the control key, I get a message that IE has stopped working (now, THERE'S a surprsie, right?).  Couldn't get it to work with Google Chrome, either.
    I am NOT a computer genius, so some of the answers above are Greek to me, so if someone could PLEASE explain in plain old-fashioned simple English how to make this thing work, it would be greatly appreciated!

  • Praful said:

    Thanks a ton:) It worked well for me,

  • CHAITANYA said:

    thnks nice article
    It helped me

  • Vishnu.K.M said:

    Do you explain me "User Management Manual for DSAdmn-DSvAdmn". If you have a file about this topic, Please give me the link to download it.
    Thank you,
    Vishnu

  • Suresh K said:

    Hi,
    we have upgraded my system to Windows 7 and IE 9. Earlier it was windows XP and ie 8. now i logged on to the aicte-india website and tried to print out the reports, the report is not popping up.when the mouse moved into the reports 'javascript:void(0)' is showing below the screen. i would be grateful if anybody could help me with this problem. we need to take the EoA printout from the website.
    Many thanks and regards,
    Suresh

  • Ashish Kr. Bameta
    Ashish Kr. Bameta (author) said:

    Hi Suresh,
    Please share error screenshot so that we can assist you. You can post this screenshot in our facebook page.
    https://www.facebook.com/home.php#!/pages/Siebel-Expert-Panel/102550923121701

  • Eduardo said:

    Really really helpful, thanks a lot!

  • manni said:

    Hi
    we are using marketing campaigns application and have some problems with the program flowchart applet, one or two users are seeing a red X in the top left hand corner and some see their program icons but they are all bunched up ? any ideas. HI used 8.1

  • Raghu Rao said:

    Hi
    I had a slightly different issue because of which Siebel Hi Interactive Client Framework was not installing. Siebel 8.x was installed as a 32 bit application on Windows 7 which is a 64 bit OS.
    I was able to launch Dedicated Web Client with Siebel High Interactivity Framework getting installed seperately as a standalone but when trying to invoke thru Tools->Debug it was giving me the same error as in this post. The reason was in the Tools->View->Options->Debug —> browser selection I had seleted the Internet Explorer icon under Program Files whereas I should actually have selected IE Explorer icon under Program Files(x86) folder.
    Choosing the IE Explorer under the right folder solved the issue.
    Hope this helps other folks.

  • Najib Ghani said:

    Accessing Oraclesiebel 8.1 using Windows 7 + IE8 (Works on 32-bit OS)
    Steps:- (Note that you have to press "OK" after each settings.
    1. Make sure you have "Administrator Privilege" to the pc/laptop
    2. Launch IE8 and launch your Oraclesiebel URL
    3. Go to " Tools > Internet Options "
    4. Go to " Advanced " then click "Reset" button on "Reset Internet Explorer settings"
    5.  Go to " Programs " Under default web browser" , Tick on "Tell me if Internet Explorer is not the default web browser"
    6. Go to " Connections ",  Under "Local Area Network (LAN) settings, click on "LAN settings"  and under "Automatic configuration", tick on "Automatically detect settings"
    7. Go to ?Privacy", under "Pop-up Blocker", untick "Turn on Pop-up Blocker.
    8. Go to "Security".  under "Select a zone to view or change security settings", choose "Trusted sites"  >  "Sites" > Add your Siebeloracle URL to trusted websites.
    9. Go to "Local intranet" and set "Security level for this zone as "Medium-Low"
    10. Go to "Internet" and set security level as "Medium" then click on "Custom level.." and again under "Reset custom settings" , change it to "Medium" then under "Settings"  set the followings:-
    a. "Enable ALL radio buttons
    b. if words "Enable (not secure)", set radio button as, "Prompt"
    c. Under "Miscellaneous > Use Pop-up blocker" set as, "Disable"
    d. Under "User Authentication > Logon", set as, "Automatic logon only in Intranet zone"
    11. Go to General > Browsing history > Delete > Delete
    12. Go to Geberal > Browsing history > Settings > View Objects > , Delete ALL items in "Downloaded Programs Files"
    Refresh URL
    Enter your username & password
    For 1st time login, HOLD "Ctrl" button then proceed to click on login to Oraclesiebel. Hold it until webpages is fully loaded.

    Good luck guys!
    p/s: Can anyone shares on login via Win 7(64-bit) +IE8 & +IE9 and  Win7 (32-bit) + IE9?

     

  • Gary said:

    Dear Sir, 
     
    Is it possible to use siebel-high-interactivity-framework in ubuntu?
     
    Regards
    Gary

  • Poonam Mahajan said:

    Thanks for valuable solution, after following above steps I am able to open AICTE siebel page.

  • Joyce said:

    Yes, anyone can pls share login via Win 7 64bit IE9 ? I can't seem to install / login :(

  • s zorinliana said:

    my IE does not have the Seibel software. how do i get it installed.

  • Kumud Dash said:

    I want to transfer the data from siebel to Tally ERP, Please help me in this regards
     

     

  • Pradeep Kumar said:

    Thanks..got it

  • balaji said:

    i want to make the higher interactvitity setting using cmd prompt so that i can create a batch file, could any body help in writing the batch file code for IE setting or atleast path for the changes in IE setting through cmd

  • Guruprakash said:

    We are unable to login siebel application (8.0.0.9 web client ) in Windows 7, 32 bit and IE 8 version.  Once we enter user id and password, it was about to loading and says, Internet Explorer stopeed working.  In the thread bar, it does mention: Your current security settings put your computer at risk.  Click here to change your security settings. 
    Once we click close the program, the new tab recovered and closed.  It does say, A problem with this webpage caused internet explorer to close and reopen the tab.
    We have already added the URL in the trusted site.
     
    Your help would be much appreciated.
     
     
     

  • krishna pal said:

    Dear sir,
    how can downlode the siebel high interactivity framework ei
    please give me the link

  • MUKESH said:

    i want to open siebel and try with ctrl button but it not install in google crome

  • parvesh said:

    Dear sir,
    how can downlode the siebel high interactivity framework ei
    please give me the link

  • Dude said:

    How can this be installed/updated without your agents needing PowerUser or Admin rights?

  • Ravindra said:

    i am using os window7 and ie9 whenever i launch na its shows me error message hight interactive error message. Pl any one can suggest me the setting for IE9 

  • Ashish Kr. Bameta
    Ashish Kr. Bameta (author) said:

    Hi Ravindra,
    Please downgrade your ie from 9 to 7. It will work.

  • Ashish Kr. Bameta
    Ashish Kr. Bameta (author) said:

    @Dude: All installation require admin rights or power user.

  • venkee said:

    We are using IE8 with Siebel 7.7.2.12.Siebel is running fine but Pop up's are very small when we choose pick applet or MVG.Can you suggest any solution for this

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