Hello Ashish, Gerald and All CTI Team,
I have a quick clarification:
Using CTI functionality, a Work Item gets Created. How can I use Siebel Assignment Manager to Integrate with Work Item and Assign a SR to a Tech Support or One Best Fit).
I can Have my Rules Set in Assignment Manager. But How will the Information be passed on by a Inbound Call to Assignment Manager.
Any Info will on this case would help me to look at the best Option.
Thank You
JAS.

Hi,
 
I wanted to know if we can get the Siebel CTI toolbar enabled on the Sales application?
Thanks,
Shreeya

Siebel CTI integrates the Siebel Web Client with the CTI middleware and the telephone switch through the Siebel Communications Server infrastructure.

Siebel CTI enables an integrated context sensitive “softphone”.

The telephone switch provides notification of telephony events through the CTI middleware to the Siebel Communications Server

The Siebel user interacts with the telephone system with the Siebel Web Client

Siebel CTI provides a validated out-of-the-box integration with Siebel CTI Connect for many telephony switch manufacturers.

Siebel CTI provides the Siebel Adaptive Communications API programming layer

Siebel CTI may be used with all Siebel eBusiness base applications

Anybody work on any integrations with Switchvox?

I am a beginner for Siebel CTI can some one please send some documents to become familiar with CTI
Thanks
Chandu

Hello Ashish,
We are implementing Siebel 8.0 CTI. Customer is not liking the toolbar images that we get in OOB. Do you have any better intutive images for Siebel Toolbar? If so, please let me know.
Thanks
Bala

Hi  Ashish
I read your post and it intrests me a lot.
We have a project for a small company where they have a local CTI software. I was wondering if you have more information about the Siebel Adaptive Communications…
Is it in tools? where can I find examples… etc.
 
Thanks in advance.

Hi Ashih,
good post on CTI,could u post more on it and plz post overview and more information on OneView(Gotham) application,figures and architecture.
thanx in advance,
regards,
Varma

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Hi Tjikuena
 
•         ANI – Automatic Network Identification – more often known as Caller Id. Identifies for the receiver the telephone number of the caller.
•          DNIS – Dialed Number Identification Service – Identifies for the receiver what telephone number was dialed by the caller.
For this please navigate to
 
1. Site map>Administration – Communications>ANI Values
2. Site map>Administration – Communications>DNIS Values
 
ANI holds the info about Phone number, phone status, call center id, updated, created by, created, phone extension, Buscomp Name(Contact),Buscomp Field(ex:work phone).
 
DNIS Holds the info about Call Center ID, phone country code, message etc.,
 
Hope this helps!!
 
Thanks
Ramesh Dusari

Hi Ashish
Great post, I have a question though. Can you tell me what data are stored and where the data is stored, does the callers name and the agent's name get stored, and does the duration of the call get stored, and if the are stored where are they stored in a database or in a log file.
Please help
Rgrds

Hi Ashish, our company have a software developed using vb6 and we are currently trying to add a very helpful feature to it.. Getting the elapsed time,hold time, status and return the string  to our program.

Do you have the resource on how we can do that?  We are currently on Siebel 8 and i dont know how to do it right. Please..your advise will save me my job.

Thanks muchos,
Mark L.

Thanks guys for your input. I will target more post on CTI.

I am new in siebel. Could you please explain in detail of those topics written in ‘Quick facts about CTI’.

Hi Ashish,

Have u ever meet with problems that the Timer counter does not stop when the call is terminated from the PABX Side?

Please Let me know if you have.

Best Regards,

Ashish,

Really needed some info regarding Avaya call routing to CTI.

Very good info.