In Siebel versions 5.x ,6.x and 7.x, users can run Enterprise Integration Manager (EIM) to import file attachments. For example, there are already some Service Request records in S_SRV_REQ table. Please follow several steps to import file attachments to Service Requests:

You need to run the Enterprise Manager Integration (EIM) Import process twice when there are two non-target base tables mapped to one interface table and one non-target base table has a foreign key to a column in the other non-target base table. In this scenario, the data in the same row of the interface table cannot be inserted into the two base tables in one EIM batch or session.

 In the user interface, the business component corresponding to product attributes is “XA Attribute Value”. In reviewing the configuration in Siebel Tools, this business component appears to be a virtual business component that is not based on any table. To use the Enterprise Integration Manager (EIM) to import products attributes requires understanding the underlying tables.

 In order to see imported accounts using the views in the Account screen, a primary position must be assigned to each account. This can be accomplished in a number of ways:
1. Through the user interface:
After importing accounts through the Data Integration Manager (EIM), log on to the application using the administrator username and password and navigate to Screens > Marketing Administration > Accounts in Siebel eBusiness Applications, MidMarket Edition version 6.x or Siebel Workgroup Applications version 5.x. In Siebel eBusiness Applications, MidMarket Edition version 7.x, navigate to Site Map > …